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I had one customer that went to my cabinetmaker during construction and asked if he could install a motorized spice rack. With confidence he stated: "if you can think it, I can build it." After researching it. The cabinetmaker presented me with a cost estimate. I presented it to the customer and she said, "Oh no, I asked the cabinet maker if he could build it and he said yes, he didn't say anything about it costing more." How frustrating! I concluded she was either a) a little confused, b) stupid, or c) a smart consumer wanting as much as possible for as little as possible, thinking that it is not dishonest to cheat someone as long as it is in the name of business. I concluded she was playing a game of word manipulation in order to win what she wanted without paying for it. When I insisted that a motorized spice rack would cost more, she acted devastated, insisting I should cover the cost because it would be a hardship on her. According to her, it had been represented that it would not cost anything, which is why she set her heart on it. Thank goodness I had a good contract baseline. In retrospect I could have used an even better contract baseline as this customer tested every loophole in the contract. In the wild west the Winchester Rifle was called the great equalizer. It didn't matter if you were rich or poor, young or old, male or female. Once you had a Winchester Rifle in your hands you stood on equal ground. A contract baseline is the "great equalizer" of construction. It is the law that everyone must yield to and it equalizes any unfair advantage one may have over the other. It is the construction project's "constitution." Without a secure contract baseline and the initial meeting of the minds, the abilities of the contractor may mean little when faced with the customer from the underworld. Establishing clear boundaries and starting points between customer and contractor will ensure the contractor's right in collecting money from delays and changes and if necessary enforce it with the law. The contract baseline is a tool for implementing sound leadership and management principles. Some of the documents included in a contract baseline are To establish one of the main factors of your contract baseline you must come up with an accurate and reasonable cost estimate. Aside from the obvious hard costs associated with construction projects, there are many hidden costs that can creep in and lay waste to the unwary contractor. Poor estimating and scheduling are two of the biggest causes of project failures. It is no coincidence that creating estimates is also one of the more boring and tedious tasks, which only contributes to its frequent neglect. Construction estimates have some requirements that must be fulfilled:
To understand how this works on the financial aspects of a project consider how it works on the time aspects of a project. If a nervous owner is trying to verify a move-in date mid-way through the project, a good, updated schedule is valuable. This is because the unknown variables of the first half of the project are now known facts and the projections must only be extended to the second half of the project. The closer the job moves to completion, the more accurate the schedule is. The same is true with the financial aspect. Simply adding up all the costs after the fact only reveals how far on or off the budget was. This is important information, but if you are only doing "after the fact accounting" you are denying the conscientious project manager one of the most valuable tools in project management. Tracking costs and projecting final costs during the course of construction is vital for the contractor who wants to be paid for all his work. Aligned with a good schedule, tracking and projecting costs forms the powerhouse needed in managing the job, the customer, and the profits. The natural by-product that follows are projects that are completed on time and in budget. Copyright (c) 1998-1999 Dean E. Foreman All rights reserved. |
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